Last Updated: July 3, 2026
At Faza Shop, we take great pride in the quality and craftsmanship of our Islamic wall art and décor. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.
1. Our Commitment to Quality
Every item is inspected for quality before it is shipped to you. However, we understand that sometimes an item may not meet your expectations. Our policy is designed to ensure a fair and transparent process for all our customers in the UAE.
2. Eligibility for Replacement
We offer replacements for items purchased directly from fazashop.com under the following conditions:
- Timeframe: You must request a replacement within 30 days of the delivery date.
- Condition: The item must be in its original, packed or sealed condition. We cannot accept items that have been opened, used, or damaged by the customer.
3. How to Request a Replacement
If you wish to initiate a replacement, please follow these steps:
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Contact Us: Reach out to our team via email at info@fazashop.com or send us a message on WhatsApp at 0521483227.
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Provide Details: Please include your order number, the name of the item, and a brief explanation of why you are requesting a replacement.
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Approval: Once your request is reviewed and approved, we will provide you with instructions on how to return the item to our facility.
4. Return Shipping Costs
Please note that the customer is responsible for all return shipping costs incurred when sending the item back to Faza Shop. We recommend using a trackable shipping service to ensure your return reaches us safely.
5. Refund Policy
As per our current service model, Faza Shop focuses on replacements to ensure you receive the quality product you expected. We do not offer monetary refunds. If your item arrives damaged or defective, we will gladly arrange for a replacement to be sent to you at no additional cost.
6. Exceptions
At this time, there are no exceptions to this policy. All returns must meet the criteria of being in original, sealed packaging within the 30-day window.
7. Contact Us
If you have any questions or need further clarification regarding our replacement process, our team is ready to assist you:
- Address: Street #32D, Villa 61, Mizhar 1, Dubai, UAE
- Email: info@fazashop.com
- Phone/WhatsApp: 0521483227
Our Goal: Your peace of mind is our priority. We are committed to ensuring that every piece of art from Faza Shop brings beauty and inspiration to your home.
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